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Lifetime Warranty

Our Lifetime warranty is only applicable for the Teeth of Shredder to never dull or break. Shredders are scratch resistant and not Scratch or Dent proof!  Lifetime warranty Does Not cover Scratches, Dents, or any other user generated damages.

 Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting company first, please send an email to Orders@santacruzshredder.com 

Please include your order number and Full name order was placed with.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours of receipt return.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@santacruzshredder.com


Exchanges (if applicable)

We only replace items if they are received defective or damaged.  If you need to exchange it for the same item, send us an email at orders@santacruzshredder.com and send your item to: 343 Soquel Ave, STE 351 Santa Cruz  CA 95062

Shipping
We use USPS priority (1-3 business days) shipping within the USA and all packaging is discreet.  

We use USPS First class international (5-12 business days) or DHL (2-3 business days) to ship internationally.  Please note that there are restrictions on some items and cannot be shipped to international destinations.

We ship Monday thru Friday only (excluding Holidays)

We do not ship on weekends or Holidays 

Please note that most U.S. orders ship within 1-2 business days from receipt.  We will send you a separate shipping confirmation e-mail with the tracking number when the order ships from our warehouse. All International orders will be contacted separately for order confirmation.

Please allow 1-2 business days to process a order through our warehouse 


 

News

THE LRG SANTA CRUZ SHREDDER COLLAB

April 23, 2015

YES!!! THE SCS LRG COLLAB IS HERE!!!!  GOLD LRG LIMITED EDITION SHREDDER!!

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THE OMNI LOW PRO

February 09, 2015

The omni low pro is our most versatile omni head yet. It threads directly into your standard full size omni bases alleviating the need for a threading while maximizing it's airflow.The head has two heat dissipation rings and the perfect clearance to torch the omni head while maintaining a low profile fit on pieces.Also by shortening the thread you will no longer have the issue of an omninail not fitting a male joint due to the threading, it no longer sits in the joint allowing it to now fit all 14 & 18mm joints perfectly!

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Happy Holidaze From SCS!!

December 09, 2014

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Happy October

October 16, 2014

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The Omni Gang -

August 26, 2014

All Members Welcome!!!!  

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